Terms and Conditions

In this policy, “us”, “we”, or “our” means Jennifer Rudd T/A Skincare Business Foundations. 

Website Terms of Use

Welcome to the Skincare Business Foundations website. Please read these terms and conditions carefully before using this website. If you continue to browse this website you are indicating that you agree to be bound by the following terms and conditions. These terms may change and it is your responsibility to check regularly for any updates.

This website contains general information only, and we are not, by means of this website or any part thereof, providing professional advice or services. Before you make any decision or take any action that might affect your finances or legal situation, you should consult a qualified professional advisor, e.g. your lawyer or accountant.

Your use of any information on this website is entirely at your own risk, for which we shall not be liable. We do not provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information found on this website. Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from acts, errors and omissions related to information contained on this website, including but not limited to loss of profits or interruption to business.

This website contains material which is owned by us, including the content, design, layout, appearance, look and graphics of the website.

Any reproduction of the website’s material is not permitted.

This website also includes links to other websites which are not controlled by us, to provide you with further useful information. These are used at your own risk. In no event will we be liable for any loss, damage, costs or expenses incurred by you in connection with the use of this website.

Occasionally there may be information on our site that contains errors, inaccuracies or omissions that relate to a service, pricing or offer. We reserve the right to correct these and cancel any orders as a result of errors, inaccuracies or omissions.

Terms & Conditions

Digital Products (including Courses, Guides & Online Workshops)

All prices listed are in Australian dollars and GST is applicable as indicated. If a payment plan is selected, and a payment is defaulted, access will be suspended until the payment has been made. Requests for early termination of a payment plan will only be considered under extenuating circumstances and a termination fee equivalent to 2 weeks’ payments (i.e. 2 payments for weekly payment plans; 1 payment for fortnightly payment plans) will apply if the request is considered and subsequently granted.  

Access to courses and some digital products is provided via a unique username and password. You must not share these details with anyone else. IP addresses are tracked for and if it is found that login details have been shared, access will be cancelled without right to refund. No parts of the course or resources may be resold or reproduced. 

Any issues or complaints will be handled in accordance with Australian Consumer Law provisions. If for some reason you are not satisfied, please contact us and we will do our best to promptly resolve your concerns. Any refund requests due to change of mind will not be granted.

Any advice provided is for your information only. Taking action on advice is at your full discretion and it is your responsibility to fully and completely research any suggestions, tactics, plans or strategies before undertaking action. We will not be liable for results based on actions taken. Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other loss or damages incurred by you arising out of any act, error or omission in connection with this course, including but not limited to loss of profits or interruption to business, except to the extent permitted by law. Our liability will be limited to the amount paid by yourself for the course.

All written and oral information disclosed or provided by you throughout the duration of the course will remain confidential and not disclosed to any third parties unless required by law.

Services 

All prices listed are in Australian dollars and GST is applicable as indicated. If a payment plan is available and selected for a service, the service (e.g. the report) will not be delivered until final payment has been made. Payment is required upfront prior to the service commencing. 

All services must be completed within 6 months of purchase or the service will be forfeited with no refund provided. The exception to this is services included as part of a digital product, in which case the service must be used within the timeframe specified on the digital product sales page at time of purchase or otherwise forfeited.

For strategy sessions or compliance consulting sessions that have been booked in, if advance notice of 24 hours or more is provided, the session may be rescheduled by the client within the period specified at the time of purchase. For cancellations less than 24 hours prior to the session, the rescheduled session must occur within one week of the original consulting session date. If the session booked was an in-person session, then this will be rebooked to an online session and no refund or partial refund will be issued. If no advance notice is provided (i.e. a “no show”) then the session will be forfeited with no refund provided.

Refund requests will be handed in accordance with Australian Consumer Law (ACL) provisions. ACL provisions state that refunds on services are not required for change of mind. We assess refund requests on a case-by-case basis, and for change of mind requests received within 1 month of purchase may in some circumstances provide a refund that is the amount paid less a minimum 20% non-refundable deposit in addition to a reasonable fee to cover any work already completed. Change of mind refund requests more than 1 month from purchase of the service will not be considered.

Any guidance provided during the consulting services is for your information only. Taking action on guidance is at your full discretion and it is your responsibility to fully and completely research any suggestions, tactics, plans or strategies before undertaking action. We will not be liable for results based on actions taken. Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other loss or damages incurred by you arising out of any act, error or omission in connection with our consulting services, including but not limited to loss of profits or interruption to business, except to the extent permitted by law.  Our liability will be limited to the amount paid by yourself for the consulting services.

Any client issues or complaints will be handled in accordance with Australian Consumer Law provisions. If for some reason you are not satisfied, please contact us and we will do our best to promptly resolve your concerns.

All written and oral information provided disclosed or provided by you throughout the provision of services will remain confidential and not disclosed to any third parties unless required by law.

No part of any reports written by us may be reproduced or shared with other parties outside the person who requested and/or paid for the review.

Events (e.g. in-person Workshops)

All prices listed are in Australian dollars and GST is applicable as indicated. All in-person event sales are final. No exchange, credit or refund will be given, e.g. if you can no longer attend the Event or are late to the Event. 

Sometimes Events are cancelled, varied, rescheduled or postponed due to Force Majeure Events, situations which affect the speaker or other causes. If an Event is postponed, your credit will be applied to the new date for the postponed Event, if available, or for another event that occurs within 12 months of the originally scheduled date of the postponed Event. In circumstances where the Event is cancelled due to a Force Majeure Event, you will be given a credit for the ticket price to put towards another of our Events that occurs within 12 months of the originally scheduled date of the cancelled Event (no refunds will be issued). In circumstances where the Event is cancelled for any reason other than a Force Majeure Event, you may obtain a refund of the ticket price (excluding booking, credit card and other fees).  We will use reasonable endeavours to notify ticket holders of a cancellation, variation, rescheduling or postponement of an Event by sending an email to the address provided to us by the ticket holder and putting a notice on our website; however the responsibility to ascertain whether an Event has been cancelled, varied, rescheduled or postponed is yours. Any refund or credit issued will be your sole remedy for a postponement or cancellation of an Event, and we will have no further liability to you in respect of any cancellation, variation, rescheduling or postponement of an Event for any reason.  Any credits issued for postponed or cancelled Events that are not used within 12 months of the originally scheduled date of the postponed/cancelled Event will be forfeited.

Any guidance provided at events is for your information only. Taking action on guidance is at your full discretion and it is your responsibility to fully and completely research any suggestions, tactics, plans or strategies before undertaking action. We will not be liable for results based on actions taken. Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other loss or damages incurred by you arising out of any act, error or omission in connection with our events, including but not limited to loss of profits or interruption to business, except to the extent permitted by law. To the extent permitted by law, we exclude all conditions and warranties relating to your purchase of tickets for and attendance at events. Where our liability cannot be excluded, such as in relation to Consumer Guarantees under the Australian Consumer Law or other prescribed terms under legislation, our liability for breach is limited to the face value of the ticket purchased by you, plus any relevant booking and delivery fees.